AYWA Support
AYWA reads the regular charges on your card statement or bills and compares them with the prices companies publish on their own sites.
Contact us
Write to us at any time. We answer within 2 business days.
Tell us your phone model and what you saw on the screen. Never send a full card number, a password or a code you received by SMS.
Questions and answers
How do I upload a statement?
In the app, tap Save money, then Upload a bill. Photograph the statement or choose a PDF from your bank or card company. A full month of your credit card statement works best, because all the regular charges appear there. Card numbers are hidden at once, and the photo or file is not kept after reading.
Why is there no saving amount for some bills?
AYWA shows an amount only when it can prove it from prices a company publishes. Where prices are personal – for example TV or insurance – or where no comparable plan is published, it shows no amount rather than guess. Electricity is shown as a percentage.
Which countries are covered?
You can upload a statement wherever the app is offered. Price comparison currently covers selected countries; elsewhere the app tells you that prices for your country are not ready yet.
How do I cancel the membership?
Cancel in your phone’s app store at least 24 hours before the renewal date: on iPhone, Settings → your name → Subscriptions; on Android, open the store app → Profile → Payments & subscriptions → Subscriptions. The membership stays open until the end of the period already paid. You can also cancel by writing to support@aywa-ai.com: the membership then ends within 3 business days, and the unused part of a yearly plan is refunded. Deleting the app does not cancel the membership.
How do I delete my account?
In the app: Settings → Delete account. Or follow the steps on the Delete account page. Deleting the account does not stop a store membership – cancel it first.
What is kept after I delete my account?
The documents you signed in the app are kept for 7 years after the account closes, as legal proof. Everything else is deleted, as the Delete account page and the Privacy Policy explain.
Documents
Publisher
AYWA is published by MOLTRIC LTD, company no. 517359857.